Income Generation & Retail expertise, guidance and support for the Tourism, Cultural Heritage and Leisure sectors

Over recent years, retailing has become a key source of income for virtually all TICs, museums, visitor attractions, heritage and countryside centres, and leisure venues. 

From a small mobile unit or a single shop to multiple locations around a site, visitors now expect to find a retail outlet where they can buy a memento of their visit, a gift with a difference, or locally produced goods.

But many operators are not making the most of their retailing activities, and sales and margins are underperforming.

Our flexible retail services will help you to maximise the potential of your shop(s):

Retail Advice VisitOperational ReviewRetail Customer ProfilingRetail Planning (using 12P's of Retail Model©)

Policy & Procedure WritingProduct Range SourcingSupplier Assessments (Quality, Environmental, Ethical)Own Brand Development (Products, Packaging, PoS)

And our training workshops will ensure that your staff have the retail skills they need: 

Understanding Your CustomersEfficient Merchandising & Effective DisplaysBoosting Retail SalesSelecting & Managing Your Product Offer

We also develop and deliver bespoke retail training to suit your specific requirements.